Cancellation & Late Appointments Policy
All new patient appointments require a credit or debit card number to hold the appointment time, in order to ensure the observance of our cancellation policy. No charges will me made at the time of scheduling.
Our Mederi Health cancellation policy is as follows:
Our commitment to your health and treatment is something we take seriously, and we expect you to keep your scheduled appointments.
We require a 24-hour notice in the event that you need to cancel or reschedule your appointment. If the office is closed, please leave a message on the answering machine or email the office at firstname.lastname@example.org. This allows us to adjust our schedules to better accommodate those patients waiting for appointments.
Failure to reschedule or cancel with a minimum 24-hour notice prior to the scheduled appointment will result in a credit/debit card charge for the full amount of the office fee or fees that were scheduled. Extreme and extenuating circumstances may be taken into consideration.
Additionally, if a patient is more than 10 minutes late to his/her appointment, the appointment may need to be rescheduled.
If you have any questions regarding this policy, please let our staff know, and we will be glad to clarify any questions you may have. We thank you for your business.
Your card will only be charged in the event that you fail to provide proper cancellation notice. Please note the cancellation fees below.